shipping & returns

We ship worldwide. Shipping fees are calculated at checkout based on destination.

estimated processing time: orders are typically processed within 1-3 business days.

estimated delivery: delivery times vary by location and carrier. once your order is dispatched, tracking details are sent by email.

duties and taxes: for international deliveries, duties or import taxes may apply depending on local regulations and are the responsibility of the recipient.

returns window: return requests must be made within 14 days of delivery.

return conditions: items must be unused, in original condition, and returned with original packaging.

non-returnable items: custom, personalized, or final sale items cannot be returned unless faulty.

to request a return: email info@arbolalondon.com with your order number and reason for return.